Frequently Asked Questions / FAQ
1. What is SUMA?
This is clearly a question no one asks after making it this far but we felt the urge to answer anyway. So...SUMA means "flower" in Sanskrit.
We aspire to help people become more calm, focused and start to appreciate what they already have.
Is that too much to ask? Maybe. But we will try anyway. Our team has got a ton out of meditating. We hope you will too.
2. Do you ship internationally?
Yes. We ship internationally to almost every country.
3. How long will it take to get my cushions?
It depends on where you are. Orders processed here will take an average of 5-7 business days to arrive. Further worldwide deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email. More on shipping here.
4. Can I try your cushions before I buy?
No. We only sell our cushions on this website for the time being and we hope the pictures and descriptions are convincing enough.
Occasionally we participate in events within Estonia or abroad so do follow us on socials.
If you feel unsure about the cushions or meditation or anything else then please feel free to use the chat function to talk to us directly.
5. Do you offer a warranty for your cushions?
There is no warranty but we will issue a refund and pay for the return of your cushion in case you find quality issues 10 days from delivery. Please see our policy.
All cushions are sewn by a team of master craftsmen in South Estonia who have previously been in the furniture manufacturing industry for three decades. And all our products go through extensive quality assurance.
6. Do you offer cushions for meditation or sitting?
All SUMA cushions are designed for sitting. We think you should give meditation a try while seated. Because, why not? But you do you.
7. I have an issue with my cushion. Now what?
Please reach out to email@example.com as soon as possible and describe your issue.
If you have a quality issue then within 10 days of purchase, we will issue a full refund and pay for the return.
8. I changed my mind. Do you accept returns or exchanges?
Unfortunately no. We are a small company still.
However, if you face any quality issues then we will issue you a refund and pay for the return 10 days from delivery. Please reach out to firstname.lastname@example.org to get return shipping instructions.